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Cause The current product design does not support backing up macOS using bootable media. Acronis Cyber Protect impossible to assign or revoke licenses. The interface just blinks, and the license is not assigned or revoked.

No error message is shown. Protection plans are executed as if the licenses were assigned correctly. Acronis Cyber Protect: Backup fails if [Disk 0] is selected for backup using policy rules.

Backup fails with errors similar to: Cannot resolve inclusion rule ‘[Disk 0]’. Disk 0 has not been found while processing the ‘Disk by number’ template. Acronis Cyber Backup: Operation fails with “Failed to lock the file”.

You create a backup using Version 12 format. An operation with archive e. Acronis Cyber Protect impossible to edit new protection plans after upgrade from Acronis Cyber Backup Symptoms You have upgraded your system from Acronis Cyber Backup After the upgrade, you created new protection plans. When you try to edit a newly created protection plan, there is a spinning loading circle with Reconnecting This can occur if the Windows Installer is not correctly installed.

Contact your support personnel for assistance. Cause Issue in the Windows Installer. The RAID array is seen as separate drives. When the activity is almost complete, it fails with: The credentials for location are not specified Cause Outdated NAS firmware. Solution Update NAS firmware to the latest version. This article applies to:. Compress the folder ” Scripts ” in zip or any other format:.

Contact Acronis Customer Central with the screenshot of the error message, system report and compressed OnlineBackup and Scripts folders. If the backup fails with one of the following errors:. Skip to main content. TIBs from the destination disk. Earlier backups are deleted by chains. Deletion of any backup version is postponed until all the chain is subject to deletion.

This might happen in scenarios of multiple Acronis products installation, re-installation and uninstallation, because the core Acronis drivers are shared among products.

Edit backup task, click on the backup source on the left side of the window and re-select what to back up. Delete the backup task that fails and create a new one Uninstall Acronis product, reboot the computer and install it again If multiple Acronis products are installed: uninstall all of them, run the Cleanup tool , reboot the computer and install the software anew.

If a NAS is involved and there are other machines that have access to the NAS, close such programs on those computers too Close all other software before starting the backup, including data synchronization, copying, backup, cataloging, search and indexing Disable antivirus and other security software anti-malware etc.

Backup source or destination contains NTFS reparse points. Find which folder or folder exactly cannot be accessed. If the operation fails — attempt deleting it. Access to the file is denied Failed to enumerate directory 0x The media is write protected The file is read-only Error occurred while reading the file Cannot access backup file.

Faulty disks need to be replaced with new to avoid data loss: Free CrystalDiskInfo instantly reads the disk health status as reported by the disk itself and displays it as Good, Caution or Bad.

It is the quickest way to identify a disk hardware failure. If it succeeds, or if you need space for new backup, delete the original backup FES request failed SSL connection has failed Failed to renew certificate, reason is “certificate expired” Bad certificate request The server rejected the renewed certificate The remote server returned error Failed to lock the file Read error or data content is corrupted Local backups: possible issue with the connection to the backup storage device or an issue with the storage device itself Local backups: backup archive file was created incorrectly needs to be recreated Local and Cloud backups: the main body part of the backup could have been written incorrectly from the beginning, or there was an unsuccessful attempt to update the backup afterwards.

The backup is damaged at present and is not readable. Either the stream is corrupted or the archive options are incorrect. Then sign in back using the current credentials. Unable to initialize snapshot manager library The activity has failed due to a restart of the service Your subscription has expired. Owners of one-time purchase licenses: perpetual license was not activated Subscription license owners: subscription has expired and requires renewal Subscription license owners: you may be asked whether you want to add more Cloud storage space or extend the duration of the subscription with the current Cloud storage quota If you used different email addresses in Acronis program check Account tab and when purchasing new or renewing existing license check emails from Acronis and online stores , please move the new license to the account that is displayed under Account tab.

Backup failed Operation failed Read error Write error Error occurred while writing the file Canceled. Acronis Cyber Protect Cloud: Agent auto-update gets stuck or fails with “Internal error of the installation or update support service. Error: UnexpectedInstallerStop”. Third-party software used in Acronis Products.

Acronis Cyber Protect registering Management Server fails with “Management server blocked” after offline unregistration. Acronis Cyber Protect Cloud: Backup succeeded with warning: “Windows error: 0xE1 The operation could not be completed because the file contains a virus or potentially unwanted software.

Acronis Cyber Protect License key management. How to purchase Acronis products. Acronis Cyber Protect Cloud: “Failed to load the protection plan” error when editing a plan applied to multiple resources.

Acronis Cyber Protect Cloud: Disabling the Advanced Email Security pack Perception point integration is impossible because the usage is displayed incorrectly. Acronis Cyber Protect: non-existing backup plans are still running on workloads after C Acronis Cyber Protect: Threat feed details are not loading.

Acronis Cyber Protect Cloud: Email notifications are not being sent. Acronis Cyber Protect Cloud: Agent re-registration fails after user or tenant removal. Acronis Cyber Protect Cloud: “Company information” prompt occurs on every login to Management portal.

Acronis Cyber Protection: comparison of editions. Third-party software used in Acronis Cyber Protect Cloud. Acronis Partner Portal — What is new. Acronis Cyber Infrastructure: logs location. Acronis Cyber Protect Cloud: Agent registration fails with “A device cannot be registered for a partner account”. Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan. Acronis Cyber Protect Cloud: how to edit tenant details.

Acronis Cyber Protect Cloud: security products conflict alerts. Acronis Cyber Protect Cloud: How to change the email address for a user.

Retention rules: how and when they work. Acronis Cyber Protect Cloud: Agent auto-update fails with “Internal error of the installation or update service. Error: CopyFilesFailed”. Acronis Cyber Protect Cloud: Collecting system report. Acronis Cyber Protect Cloud: after updating the agent for Linux the backup fails with the error “certificate signed by unknown authority”.

This can occur when the Windows Installer is not installed correctly”. Acronis Cyber Protect Cloud: Agent auto-update fails with “Failed to download installation file from the server”. Acronis Snap Deploy: how to migrate an existing installation to another machine. Acronis Cyber Protect Cloud: Backup deletion fails with “You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list”.

Acronis Cyber Files Cloud: how to collect Client logs. Acronis Cyber Infrastructure: Failed update to version 5. Acronis Cyber Backup: appliance deployment or VM backup fails with “Failed to obtain server object ‘guest. Acronis Cyber Protect Connect: How to apply a license. Acronis Cyber Infrastructure: Configuring immutable storage returns the error “Incompatible storages found”. Acronis Cyber Protect Cloud: backup fails with “Error occurred while creating the file. The search in encrypted backups is not supported.

Acronis Cyber Protect 15 Build “ldap connection failed: : ldap: connect. Acronis Scheduler Manager. Acronis Snap Deploy 6 licensing. Acronis Cyber Protect Cloud: After selecting the location “Temporary registration: do not enable for any tenants”, Disaster Recovery and other services are not available. Acronis Cyber Protect Cloud: Agent update on Linux fails with “The process is already running” after an earlier interrupted update attempt.

Acronis Cyber Protect Cloud: cloned machine is not listed in Devices. Support for Older Versions of Acronis Products. Viewing Build Number in Acronis Products. How to download Acronis bootable media ISO. Delete Acronis Account. Business Products: how to check if your support program is valid. How to reset password for your Acronis account.

How to activate boxed versions of Acronis products. How to check whether your license is perpetual or subscription. Refund policy for Personal products. Acronis Business Products: License is not accepted.

Installation of the latest update of an Acronis product. Technical support for trial versions. Acronis Products: How to get trial version. How to find the serial number of your Acronis product. Difference between an Upgrade and an Update. Collecting HAR Log. Acronis Account: My Support Requests. Acronis Cyber Protect Cloud: revoked backup plans are still running on workloads. A device attached to the system is not functioning”. How to move a license to another account.

Trial version limitations of Acronis products. Acronis Customer Support Handbook. Getting Support through Acronis Website. Acronis True Image: Backup is shown as “Queued” when no other backups are running. OST-file is not backed up. Acronis Cyber Protect Connect: How to renew maintenance. Acronis Cyber Protect Cloud: local storage usage calculated twice.

Acronis Cyber Files Best Practices. Acronis Cyber Protect Connect Licensing. Acronis Cyber Protect Connect: Free and trial registration. Acronis Cyber Protect Connect upgrade paths. Acronis Cyber Protect Connect: Contacting support and providing information. Acronis Cyber Protect: impossible to enable the option “ignore bad sectors”, if the protection plan has a large number of agents. Acronis Software: Troubleshooting Application Crashes. Acronis Cyber Protect: how to set up shutdown after backup.

Acronis Cyber Protect Cloud: Machine fails to boot because of missing ngelam. Remote assistance with Zoom. How to schedule a remote support session with OnceHub. Acronis Cyber Protect: Agent registration fails with “Access denied”. Acronis Cyber Protect Cloud: Notifications about Microsoft mailbox “Recovery was started” are sent to wrong users. Acronis Cyber Protect: Backup fails with “Failed to create express snapshot for the backup”. Succeeded with warnings” for device “Runbook for DR Policy”.

Acronis True Image: Backup to Cloud fails with the error message “Failed to resolve the proxy address”. Acronis DLP: various applications fail to start with ‘The application was unable to start correctly 0xc ‘ error. Acronis Cyber Protect impossible to assign license to virtual hosts in cluster. Acronis Cyber Protect Cloud: Agent registration fails with “failed to register agent: failed to validate possible tenant change: no access to tenant”. Acronis products: Spring4Shell vulnerability.

Acronis True Image: ‘Snapshot for backup’ option overview. Linux System Report. Acronis Cyber Protect Cloud: Service consoles are inaccessible after enabling self-service. Acronis Cyber Files Cloud: Files client gets logged out after machine reboot.

Acronis Snap Deploy: Processes and Services. Acronis Snap Deploy 6: how to install upgrade. Acronis True Image , and How to delete old backups. Acronis Cyber Protect: Attempt to remove backup or recover files fails with “The machine is offline or is not available”. Finding User Guides of Acronis Products. Email notification: No VPN tunnels are available. Email notification: Disaster Recovery Hybrid infrastructure is unavailable.

Acronis Products: Windows IoT support. Acronis cloud certificate location. Acronis Snap Deploy 6: creating deployment task.

Windows 11 support in Acronis products. Service Handling Fee. Acronis Cyber Protect: how to fix corrupted archives in network locations. Acronis Cyber Protect 15 remote installation of the Acronis Agent on the Domain Controller fails with error: “The operation has failed with result ””.

GDPR Compliance. Error code “. Acronis IP addresses for remote connection. Acronis Cyber Infrastructure: creation of backup storage fails with ‘Offering items required for infra component registration are not available’ error.

Acronis Cyber Protect: applying protection plan fails with “Protection plan conflict detected”. Upgrade to Acronis Cyber Protect Acronis Cyber Protect Impossible to unregister Management Server after reinstallation or unallocate licenses from it.

Acronis Cyber Protect “Download the registration file” button does not work in Internet Explorer Acronis Cyber Protect Backup fails with “Connection to the storage node failed”. Acronis Cyber Protect perpetual licenses are not moved to new account in cloud console.

Acronis Cyber Protect: Agent update hangs or fails if DeviceLock service cannot be stopped during installation. Acronis Cyber Protect Cloud: supported relational databases. Acronis Cyber Infrastructure: Azure deployment failure troubleshooting. Acronis Cyber Protect: how to change keyboard layout in Virtual Appliance. Heartbleed Bug and Acronis Software. How to temporarily turn off Windows Defender Antivirus on Windows Acronis Cyber Protect Cloud: Recovery points from local or network destinations are not loading if Quota for Cloud resources is disabled.

Acronis Remote Assistance. Acronis True Image: compatibility with BitLocker. Acronis Cyber Protect Home Office: how to activate license.

Acronis Cyber Protect: operation fails with “The activity has failed due to a planned restart of the operating system”. Acronis Cyber Protect: if the name of Exchange mailbox database contains ampersand character, operations with backup fail and only full backups are created.

Acronis Cyber Protect: Alert “Applying protection or VM replication plans to virtual machines is not possible on the parent unit level. Switch to the corresponding child unit where the protection agent is registered” when applying protection plan. Acronis Cyber Protect Cloud: Cyber Protection Monitor is started for each user session on terminal server and causes resources overuse.

Capturing Windows Registry. Acronis Cyber Protect: backup via file policy rules fails on macOS. Acronis Cyber Protect: Cyber Protection Monitor shows “Protection plan not applied” status when protection plan without backup is applied to device. Acronis Backup: Downloading Linux Components. Acronis True Image free mandatory software update for Acronis Cloud features. Acronis Cyber Protect Cloud: Alerts “The backup agent was offline at a scheduled backup time” are generated although backups run correctly.

Acronis Cyber Protect Impossible to run or apply backup plan to local destination after update to Build “The protection plan cannot be applied or updated as the device has no license”.

Acronis Cyber Protect Cloud: Auto-update or remote installation fails with “Failed to launch installation or update support service on host: The specified service already exists”. Acronis Cyber Protect Cloud: how to check which account the Agent is registered to. Acronis Cyber Protect Cloud: email notification is not received. Acronis Cyber Backup: backup fails with “The operation has timed out”. Acronis Cyber Protect: Impossible to enable Local backup for a customer if it was not enabled during tenant creation.

Acronis Cyber Protect impossible to allocate licenses to Management Server with expired trial or subscription. Acronis Cyber Disaster Recovery Cloud: Failback fails with “Failed to get an error message from the back-end service”. Acronis Cyber Disaster Recovery Cloud: Activity “Setting up disaster recovery infrastructure for protection plan” fails with an internal error.

Firewall settings for Acronis products. Acronis Cyber Protect Home Office: how to switch from trial to full. Acronis Cyber Protect: Backup fails with “Illegal operation attempted on a registry key that has been marked for deletion”.

Acronis Cyber Protect, Acronis Cyber Backup: device does not appear in backup management console after installation. Acronis Cyber Protect Cloud: Backup fails with “Access to the file is denied” due to incorrect time settings on storage.

Acronis Cyber Protect: Warning “user was blocked due to ten failed sign-in attempts. User agent: ‘Faraday v0. Acronis Cyber Backup: “Machine is offline for more than X days” alert. Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with “Windows error: 0xC8 The requested operation cannot be performed on a file with a user-mapped section open”. Acronis Cyber Protect Cloud: installation or backup fails with C Acronis Cyber Protect management server activation fails with “Login failed” while the same credentials are accepted by Acronis Account.

Acronis Cyber Protect: Issues when using backup agents newer than Acronis Cyber Protect Getting offline unregistration confirmation file hangs.

Acronis Cyber Protect “License usage” tab is missing in Cloud console. Acronis Cyber Protect Licenses disappear from on-premise Management Server after re-registration.

Acronis Cyber Protect Impossible to run or apply backup plan after update to Build “The protection plan cannot be applied or updated as the device has no license”. Acronis Cyber Protect: how to delete backups from Cloud Storage.

Acronis Files Connect: using Bonjour across subnets. Acronis Files Connect has detected an incompatible version of the Bonjour Service. Acronis software: Windows mapped network drives are not supported.

Acronis Cyber Protect: Backup fails with “Windows error: 0xB4 This operation returned because the timeout period expired”. WebException’ has occurred”. Acronis Backup extension for Plesk: Backup fails after Plesk update to version Acronis Backup extension for Plesk: impossible to create backup plan during the initial installation after Plesk update to version Acronis Cyber Protect: disk backup fails with “Internal error: different hash after rebackup”.

Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with “All items specified for backup do not exist”, “None of the items selected for backup were found”, or “The following selected disks are not found”. Acronis Cyber Protect: backup fails with “no disk space or quota”. Windows error: 0x The system cannot find the file specified”. Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage. Acronis True Image: how to restore files and folders from Cloud Storage web restore.

Acronis Cyber Backup: Alert “The running backup has not shown any progress for some time and may be frozen” appears during backup of virtual environment. Acronis True Image licensing. Acronis Cyber Protect Windows services and processes. Third-party software used in Acronis Cyber Protect Acronis Software: Cloning Fails.

Acronis DeviceLock DLP: various applications fail to start with ‘The application was unable to start correctly 0xc ‘ error. Acronis Cyber Protect: Linux kernel 5.

Acronis Cyber Cloud: printer issues when Agent is installed. How to collect system report on macOS. Third-party software used in Acronis Storage. Acronis Cyber Protect Name column is not expandable. Acronis Cyber Protect 15 Update 3: Virtual host license cannot be assigned to both host and virtual machines. Acronis Cyber Protect How to switch from trial to full.

Licensing change FAQ: Acronis products switch to subscription-only licenses. Acronis Products Licensing Table. Windows 10 support in Acronis products. Acronis Cyber Infrastructure: Periodical “Node is offline” alerts appear for all cluster nodes without storage services interruptions.

Testing Computer Memory. Troubleshooting Issues with Corrupt Backups. Acronis Cyber Infrastructure: cluster update start fails with ‘There are inactive nodes. Check “shaman stat -j”‘ message. Acronis Cyber Protect: Unable to select local storage as backup destination.

Contacting Support and Providing Information. Installation of Acronis Product Fails with ” Acronis Cyber Protect: Alert “Protection plan has been revoked from device due to a licensing issue”. Collecting Process Monitor Log. Acronis Cyber Protect Cloud: installation fails with ‘The digital signature of the object did not verify’. Third-party software used in Acronis Snap Deploy 6.

Please try again later or contact your administrator. Acronis Cyber Protect: how to increase quota or extend your subscription. Acronis Cyber Protect how to assign Virtual Host license when installing agents inside guest OS of virtual machines. Acronis Cyber Protect How to download a free upgrade.

Acronis Cyber Protect 15 upgrade table. Acronis Cyber Protect 15, Cyber Backup Using netsh to capture network traffic in Windows. Acronis Cyber Protect: Agent registration fails with “failed to validate possible tenant change: unintended tenant change”. Please, deregister Agent in Cyber Protection console”.

Acronis Mobile: sunset of mobile backup to NAS. Make sure that your account exists, and credentials are correct. Acronis Cyber Protect: Many “Running smart recommended actions” activities in pending or failed state.

Acronis Cyber Protect Home Office: activation hangs if short subscription key is used. Acronis True Image Mac : repeated restart request after installation.

 
 

 

Failed to lock the file when backing up to cloud? | Acronis Forum.Updated Content | Knowledge Base

 

The backup has failed because ‘VSS Writer’ has timed out during snapshot creation. Try to re-schedule the backup to some different time. Backup of acronis true image 2017 failed to lock the disk free download Windows machine fails with error: Logon failure: unknown user name or bad password. Acronis Cyber Backup agent receives this error from Windows while trying to access backup source or target. This article describes how to use Web Restore to retrieve files or folders without using Acronis software.

The process completes successfully, but the restored machine goes to BSoD with error “Stop 0xB”. Windows error: 0xF There are currently no logon servers available to service the logon request. Downlad try to add a shared folder or NAS as a backup location or want to recover files from this location. You upgraded from Acronis Backup Advanced Acronis Cyber Protect: Troubleshooting hardware resources overuse high CPU, memory usage and performance issues In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance of backup and other operations.

First of all, please check out the general system requirements, described in your product imzge, to make lodk that the hardware usage in your particular scenario is actually outside the normal operating parameters of our product. To investigate the issue with Acronis faiiled, please collect the following diagnostic information:. When you attempt to back up the machine with macOS using rescue media, the Backup option is not available.

Only recovery can be performed. This applies to all types of bootable media: ISO downloaded from the website, bootable media created under macOS, bootable media created under Windows or Linux. If the issue reproduces with the latest version of firmware, collect system information from the affected agent machine, details about NAS model, firmware version and go Acronis Customer Central.

Backup task fails with this error: “There are no SQL writers. Still it is diwk to make llock if the software hangs or not. The above means that usually 1 dump is not enough because if that is Infinite Loop — the developers will see that software is acronis true image 2017 failed to lock the disk free download and there is no problem inside.

So in order to troubleshoot application lockups you need about 5 dumps collected one after another. A Process Monitor Log loco also be useful especially if it actually turns out to be an Infinite Loop.

Please note that an application lockup does not necessarily mean the software is completely unresponsive. A process can hang e. Define loc, hanging process using Windows Task Manager. In some cases multiple processes are involved in an operation. In this case the hang of 1 process can be caused by some operations in another process. In this case you need to collect memory dumps of all processes involved in the operation. Skip to main content. Acronis Cyber Protect: downlod to Acronis Cloud storage fails нажмите для деталей “Network connection failed due to timeout.

This article is for Acronis Cyber Backup If you are using Acronis True Image see this article instead. Cisk Backup of a Windows machine fails with error: Logon failure: unknown user name or bad password. Cause Acronis Cyber Too agent receives this error from Windows while trying rrue access backup source or target.

You restore a machine to dissimilar hardware frue apply Acronis Universal Restore. Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with “Windows error: 0xF There imsge currently no logon servers available to service the logon request”. Symptoms Operation backup, recovery, cleanup fails with the following error: Windows error: 0xF There are currently no logon servers available to service the logon request Example of full error log: click to expand.

Symptoms Backup to NAS or a different activity truue, validation fails with: Windows error: 0x The validation information class requested was invalid Example of error log: click to expand. Symptoms You try to add a shared folder or NAS as a backup location or fajled to recover files from this location. Solution Acronis Cyber Cloud: the issue is fixed in Agent build Acronis Cyber Protect the issue is fixed in Build Acronis Cyber Backup: Recovery of an Exchange database fails with “It is not allowed to overwrite database during recovery”.

Symptoms You upgraded from Acronis Backup Advanced Truf you try to locl or edit a protection plan, the operation fails with the following error: POR: cannot assign units of different types Cause Issue in the product. Solution The issue has been fixed in Build Please download and install the latest build. Symptoms You save backups to an unmanaged location using Version 12 archive format Two or more backup archives have the same “Date modified” value. Acronis Cyber Backup: incorrect drive letters in virtual machine acronis true image 2017 failed to lock the disk free download.

You have a Windows VM with dynamic disks. You create an agentless backup of this VM using Virtual Appliance.

When you check the backup archive contents, you notice that drive letters are displayed incorrectly. Symptoms Согласен microsoft office standard 2016 outlook free переходит are backing up a SharePoint Server. Symptoms You set up a backup task with cleanup scheme By number of backups and choose to start cleanup before backup. After you run the backup several times, recovery points in Show backups show one more recovery point than the number of backups specified.

Cause This is by design. The RAID is detected as separate drives. In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance of backup and other operations. Symptoms You created Acronis Rescue media on a Mac. Cause The current product design does not support backing up macOS using bootable media. Acronis Cyber Protect impossible to assign or revoke licenses.

The interface just blinks, and the license is not assigned or revoked. No error message fownload shown. Protection plans tailed executed as if the licenses were assigned correctly.

Acronis Cyber Protect: Backup fails if [Disk 0] is selected for backup using policy rules. Backup fails with errors similar to: Cannot resolve inclusion rule ‘[Disk 0]’. Disk 0 has not been found while processing the ‘Disk by number’ template.

Acronis Продолжить чтение Backup: Acronis true image 2017 failed to lock the disk free download fails with “Failed to lock the file”. You create a backup lovk Version 12 format. An operation with archive e. Acronis Cyber Protect impossible to xcronis new protection plans after upgrade from Acronis Cyber Backup Symptoms Tfue have upgraded your system from Acronis Cyber Backup downlosd After the upgrade, you created new protection plans.

When you try to edit a newly created protection plan, there is a spinning loading circle with Reconnecting This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance. Cause Html5 player free for windows 10 in the Windows Installer. The RAID array is seen as separate drives. When the activity is almost complete, it fails with: The credentials acronis true image 2017 failed to lock the disk free download location are not specified Cause Outdated NAS firmware.

Solution Update NAS firmware to the latest version. This article applies to:. Acronis Software: Troubleshooting application lockups. Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar acronis true image 2017 failed to lock the disk free download a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but tye it is doing some actions over and over again.

Acronis Cyber Protect Backup fails with “Fatal protocol error”. Symptoms File-level backup fails with: Fatal protocol error Example of the error log: click to expand. Acronis Cyber Protect, Acronis Cyber Backup: Original location unavailable during file-level recovery on Linux from a volume with a label. Symptoms You create an entire machine backup of a Linux system where one or more partitions in the system has a label When you посетить страницу to recover files from the the partition with the label, original location is grayed out during recovery How to check for partition labels.